Clocking In and Out in the App

Tidrapportering i appen · Steg-för-steg-guide

Modul: App

Tillvalsmodul: Stämpla i app

För medarbetare som stämplar i appen

Uppdaterad 2026-11-12 10:50

Short answer

Open the Timeplan app. On the home screen, Start work or End work will be displayed. Press and hold Start work for one second when your work begins, and press and hold End work for one second when your work ends. If the app asks you to select a company, task, or reason, make the choices that best describe the work you are actually doing. Always check the latest clocking before leaving the home screen.

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Before You Start

You need to be logged in as an employee and have access to a time clock in the app. The stamping controls and tasks you see are governed by your Timeplan setup and your current employment contract. If the controls are missing, contact your supervisor or Timeplan administrator instead of trying to log the time by other means.

Also check that the app is connected to Timeplan before work begins. When the app detects it is offline, the stamping functions are disabled. The app does not save clockings in a local queue for later transfer, so follow your workplace’s contingency plan if connection is missing.

Check before attempting to clock again after an interruption

If the connection breaks after you have sent a clocking, it may already have been recorded, even if the app shows an error or still displays the previous clocking. Wait for the app to reconnect and check the time, direction, and task. Ask your supervisor to verify the records if the outcome is still unclear. A new clock-in attempt may otherwise create an extra record.

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Registering Your Workday

Check the Clocking on the Home ScreenOpen the Timeplan app. Start work or End work is displayed immediately on the home screen, so there is no need to look for the clocking option in the left menu. Read the text about the latest clocking before doing anything to know whether the app considers you clocked in or out. #### Details - The large button shows the most common next action based on the latest clocking of the day. If you have not clocked in during the day, if the latest registration is a clock-out, or if the latest registration belongs to a previous day, Start work becomes the large button. - If the latest registration today is a clock-in, End work becomes the large button. Above the controls, the app may also show how long ago the latest shift started or ended. Use this information as an initial reasonableness check. - If the buttons do not appear on the home screen or if a message is displayed instead of controls, the administrator needs to check that the correct time clock and access are set up for you. - The stamping controls do not appear when absence has already been reported for the current day. Ask your supervisor to check the absence if you are supposed to work but do not see the controls.

Start WorkPress and hold Start work for one second. Release the button only once the progress indicator is complete, then proceed with the selections the app displays. #### Details - Only the large primary stamping button should be held down. A shorter tap does not register a clocking but instead displays an instruction that the button needs to be held for one second. - Wait until the app has processed the registration before pressing again. The controls are temporarily disabled while a clocking is being processed, reducing the risk of double registrations. - A smaller button for the opposite stamping direction may also be shown. It reacts to a normal tap and should only be used if you deliberately need to register the opposite direction. For example, if you choose to clock in despite the latest registration for the day already being a clock-in, the app will ask if you really want to clock in again. - If you see the question Do you want to clock in again?, select Yes only when a new clock-in should actually be registered. Choose No if you opened the action by mistake or first need to check the previous clocking. - For certain clock-ins, the clocking and the chosen task are saved separately. If the connection breaks, only part may have been saved. Check both clocking and task, even if the app has confirmed one of these. The supervisor can help you see what has actually been recorded before any additions.

Choose the TaskSelect company and task when the app asks for it. Carefully check the names before continuing, especially if you can work for several companies or on multiple tasks. #### Details - The company choice is shown first when your available tasks relate to more than one company. Options are grouped by the company abbreviation, so check both company and task before making your final selection. - The Choose task dialog appears when there are multiple possible tasks and the app cannot automatically determine where the time should be registered. If only one valid option exists, it is used automatically without prompting you with a dialog. - The list is based on the tasks you are authorised to use according to your current setup. If the correct task is missing, go back without clocking and ask your supervisor to check your employment contract. Do not choose a similar task just to proceed, since the time may then be logged incorrectly. - When you choose Back, you return to the previous step without registering the clocking. This is the right choice if the company or task is incorrect and needs correcting before work time is recorded. - If the app loses connection while you are selecting company, task, or reason, it may return to the choice between starting and ending work. A choice in a dialog does not confirm the time has been saved. Check the updated status when connection is restored before starting again.

Enter the ReasonIf the Choose reason dialog opens, select the option that best describes why you are clocking in or out in the current situation. #### Details - The reason dialog appears when the app does not have exactly one alternative for the chosen stamping direction. If exactly one valid option exists, it is used automatically and you do not need to make an extra choice. - Each option shows its description. Read this before selecting, as the reason follows the clocking and can affect how it is later evaluated and calculated. - If no option describes the actual event, choose Back and ask your supervisor for help. A reason that seems roughly right can provide misleading data for subsequent validation of your working hours. - When you change task, this reason dialog is not displayed. Instead, the new task is registered without clocking you out first.

Change TaskSelect Change task when you continue working but want to log the time on a different task. Then choose the appropriate company and task if the app asks. #### Details - Change task only appears when a change is available for you. The action does not perform a normal clock-out but saves the new task as a continuation of the ongoing workday. The Choose reason dialog does not appear during a change. - The button reacts to a normal tap and should not be held down. Still, wait for the app to show the updated status before performing another action. - If there is only one valid task to change to, it is used without an extra dialog. If there are several options, you select as with a clock-in. - If the intended task is missing from the list, the supervisor should check your contract and tasks. An incorrect change can affect the monitoring of time and cost, so do not select a substitute option on your own.

End WorkPress and hold End work for one second when your workday or shift is finished. Make any selections the app displays and wait until the clocking has been confirmed. #### Details - The progress indicator must reach the end before the clock-out is registered. If you release earlier, you will be informed to hold the button down, but no clock-out time is saved. - If the app requires a work-related reason for clocking out, the Choose reason dialog appears. Select the option matching the situation and go back if no option is correct. - The smaller Start work button may be available as the opposite action. It registers with a normal tap. If the latest clocking of the day is already an end, and you choose to clock out again, you will be asked to confirm. Select Yes only if a new clock-out should really be recorded. Select No to cancel. - Read any error message, but do not assume that the clocking is missing. It may have saved before the response to the app was lost, or updating the latest clocking may have failed after saving. Wait for the app to reconnect and display current data. If you are still unsure, ask your supervisor to verify the registrations before trying to clock again.

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Check the Result

Check that the text about the latest clocking and the large clocking button have changed reasonably. After a clock-in, End work should normally become the next large action, and after a clock-out, Start work should normally be displayed. If you have changed task, the further registration should relate to the new task.

If the status does not change, if an incorrect time or task is shown, or if you are unsure whether a press was saved, do not create multiple new registrations to try to fix the error. Write down what happened and contact your supervisor, who can check the registrations at Clockings and Balances.

When the stamping page is visible, the app is online, and no stamping choice is ongoing, the status is retrieved from Timeplan when you return to this page and thereafter every minute. This means an old view may persist until an update succeeds. Reconnection fetches what is saved; it does not automatically resend a failed clocking.

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Frequently Asked Questions

Why don't I see any stamping controls?Controls are shown only if the app finds a time clock available for you. They can also be replaced by a message if the location or login cannot be approved, and they do not appear if absence has already been reported for the day. Ask your supervisor or Timeplan administrator to check the settings if you expect to be able to clock.

Why does nothing happen when I tap quickly on the large button?The large button requires you to hold it down for one second. A quick tap only shows the instruction and does not register a clocking. The smaller opposite-direction actions and Change task work with a normal tap.

What should I do if the app is offline?When the app shows you are offline, stamping functions are disabled. There is no local queue sending stampings when connection returns. The app's regular clocking is not automatically an offline clocking in Webstamp; that is a separate feature. If the interruption occurred after you tapped, the clocking may still have reached Timeplan. Wait for an updated display and check what has been saved before trying again. Follow your workplace’s contingency routine to document working time during the interruption, and ask your supervisor to verify any uncertain registrations.