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Check if an Invoice Has Been Paid and Retrieve a Copy of the Invoice

Vanligaste frågorna · Steg-för-steg-guide
Modul:
Tillvalsmodul: Nej
För fakturamottagare och ekonomiavdelningar
Uppdaterad 2026-11-12 10:50
Brief answer

Open the invoice using the QR code or the link in the invoice PDF. If the invoice was sent by email, you can also choose To the invoice in the email. In the Fortnox invoice portal, you can then see if the invoice has been paid, download a copy, and get help if you have overpaid or accidentally paid the same invoice twice.

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Before You Begin

Have the invoice or the email with the invoice ready. To open the invoice, use the link or QR code in the invoice PDF. If the invoice was sent by email, you can also select To the invoice in the email. The unique code on the invoice is used if the portal requests it.

If you have received a debt collection notice, use the login details on the notice. The code on the original invoice will then no longer work.

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Why the Invoice Is Paid to Fortnox Finans

Timeplan uses Fortnox to send invoices and manage reminders. When Fortnox Finans AB is listed as the payee, you must pay to the account specified on the invoice, even if the invoice pertains to a service from Timeplan.

Always verify the payment details on the invoice you are paying. For invoices managed by Fortnox Finans, use the following details:

  • Payee: Fortnox Finans AB, company registration number 556949-9824
  • Bankgiro: 5020-7042
  • IBAN: SE33 8000 0816 9569 4846 5262
  • BIC/SWIFT: SWEDSESS
  • Bank: Swedbank

For payments from abroad, use the IBAN and BIC/SWIFT as stated on the relevant invoice.

[!IMPORTANT] Use the OCR number from the correct invoice Each invoice has its own unique OCR number. Always use the OCR number from the invoice you are paying. The same OCR number must not be used for two different invoices, as this can cause the payment to be allocated to the wrong invoice or require manual handling.

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Timeplan’s Company Information

Timeplan is provided by Exsens AB. You may need the following information when setting up Timeplan as a supplier or when paying from an account outside Sweden:

Still use the payment details and OCR number on the invoice when making payments. The company information above is used to identify the supplier.

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Check the Invoice
Open the Invoice in the Fortnox Invoice PortalOpen the invoice using the link or the QR code in the invoice PDF. If the invoice was sent by email, you can also select To the invoice in the email. Enter the invoice’s unique code if the portal asks for it. #### Further details - Each company invoice has its own link, QR code and unique code. You therefore need to open invoices one by one. - Always use the details from the invoice you wish to view. A link or code from another invoice will not automatically open the correct document.
See if the Invoice Has Been PaidOpen the invoice. There you can see if it has been paid. #### Further details - The heading Handled does not automatically mean the invoice is paid. Open the invoice to check the current status. - If a payment is missing or the status appears incorrect, contact Fortnox Finans via the portal. Have your invoice number, OCR number, payment date, and amount at hand.
Download a Copy of the InvoiceOpen History in the invoice portal and download a copy of the invoice. #### Further details - Under History there is a copy of the invoice which you can download. - Company invoices are normally opened one at a time. Use the link or code for the invoice you need a copy of.
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If You Have Paid Incorrectly
How a Double Payment is HandledIf you have paid the same invoice twice or overpaid, Fortnox usually refunds the excess amount automatically. #### Further details - When the invoice is already paid, the extra amount cannot be allocated to an unpaid invoice. Fortnox will then handle the refund. - You normally do not need to contact Timeplan. Since the payment has been made to Fortnox Finans, Fortnox is responsible for refunding the money. - Contact Fortnox via the invoice portal if the refund is delayed or if you want to apply the amount to another invoice.
Contact Fortnox About the RefundContact Fortnox Finans via the invoice portal if you want to know what is happening with your payment. #### Further details - If the payment cannot be linked to an open invoice, Fortnox normally refunds the money automatically. - If you need assistance sooner, Fortnox can either refund the amount or apply the payment to another invoice. - Have the invoice number, OCR number, payment date, amount and a payment receipt handy when contacting Fortnox Finans.
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Check the Result

Verify that the portal displays the correct invoice and correct payment status. If you have downloaded a copy, compare the invoice number, date and amount with the invoice you searched for. Keep the Fortnox confirmation or case number until the refund is complete.

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Frequently Asked Questions
What do we do if we no longer have the invoice or invoice email?Contact Timeplan and request the invoice to be sent again. Corporate customers need the invoice’s own link, QR code or unique code to open it in the Fortnox invoice portal. The generic login page does not automatically show the company’s invoices.
Why don’t we see all previous invoices in one place?Company invoices are normally opened individually. Use the link, QR code or unique code for the invoice you want to view.
How long does a refund take?The refund usually happens automatically. Contact Fortnox via the invoice portal if you have not received the money back or want to follow up the case.
Who do we contact if the invoice content is incorrect?Contact Timeplan if the issue concerns what you have been invoiced for, the price, or other details on the invoice. Contact Fortnox Finans via the invoice portal if the issue concerns the payment itself or a refund.