Clearing Cache and Removing Cookies
Kom igång · Steg-för-steg-guide
Modul: Gemensamt
Tillvalsmodul: Nej
För administratörer och medarbetare
Uppdaterad 2026-11-06 08:37
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Brief answer
Start by reloading Timeplan without deleting anything. If the issue persists, you can clear the browser's temporary cache. Remove cookies and other site data only if necessary, as this may log you out and locally saved Timeplan data might be lost.
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Before you begin
Check which Timeplan address and browser you are using. Save any work that can be saved and verify if the browser may contain data that has not yet been transferred to Timeplan.
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Do not clear site data if offline data may remain
In Timeclock Web, pending offline punches may reside in the exact browser and user profile used on the terminal. Forecast settings and forecast results may also be stored locally in the browser. Do not clear cookies or site data until the responsible administrator has checked what has been transferred and what needs to be preserved.
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Troubleshoot with minimal clearing
1Reload the pageReload the Timeplan page. If this does not help, close the Timeplan tab, reopen the address and check if the problem remains. #### In-depth - First, verify that you are using the correct Timeplan address. A saved link may lead to a different environment than the one your colleague or support refers to. - Read any error messages before reloading. Note down the text or take a screenshot if the error might need follow-up. - If you have filled in a form without saving, the content can be lost when the page reloads. Therefore, check if the information can be saved or copied safely first. - Reloading normally does not change the browser's cookies or other site data, making this action suitable as the first check. - If the same error recurs, do not continue reloading or repeat a save action without checking what Timeplan has already recorded.
2Clear only temporary cache filesOpen the browser's function to delete web information and select only cached or temporary files. Leave cookies, passwords and form data unselected. #### In-depth - In Chrome, open Clear browsing data and select Cached images and files. Ensure other categories you wish to keep are unchecked. See Google's current instructions. - In Edge, open Settings → Privacy, search, and services → Clear browsing data and select cached files. See Microsoft's current instructions. - In Firefox, open Settings → Privacy & Security → Cookies and Site Data and select temporary cached files and pages. See Mozilla's current instructions. - Safari manages site data collectively. Therefore, start with a normal reload and do not remove site data until you have read the next step and checked which local data may be affected. - Browser names and menu locations may change between versions. Use the vendor's instructions if the text in your browser differs from the description here. - Do not select saved passwords, passkeys, autofill or downloaded files. These do not need to be removed during a standard cache check.
3Check Timeplan againClose the clearing dialog, reload Timeplan and check the same function once more. #### In-depth - First check if the page now shows current information and if the original error is gone. - If the problem occurred when saving something, review the record before making the same change again. A lost browser response does not necessarily mean the server lacks the change. - If the issue persists in the same browser, you may try a private window or another browser approved by your organisation if needed. Do not use this result as proof that a given browser is supported by Timeplan; this is only a limited troubleshooting check. - If Timeplan works in a private window but not in the normal one, cookies, site data, extensions or the browser profile could be relevant. Continue to the next step only after local Timeplan data has been checked.
4Remove cookies and site data if necessaryRemove Timeplan’s cookies and site data for the affected website. Choose site-specific clearing when the browser offers it. > [!WARNING] > You may be logged out and lose locally saved choices > Cookies can keep you logged in and site data may contain local settings or pending data. Do not clear all web information if removing data for the current Timeplan address is sufficient. #### In-depth - In Chrome you can search for a specific website under site data and permissions. Remove the Timeplan address data instead of all sites’ cookies when possible. See Google's instructions for individual sites. - In Edge you can open the list of cookies and site data, search for the Timeplan address and remove that entry. See Microsoft's cookie instructions. - In Safari select Safari → Preferences → Privacy → Manage Website Data, mark the Timeplan address and choose Remove. See Apple’s current instructions. - In Firefox you can use the site symbol in the address bar or find the site under Cookies and Site Data. See Mozilla’s instructions. - If your organisation uses external login, the login service’s stored session may also be affected. Follow your organisation’s usual login path when reopening Timeplan. - Do not select Remove All just because the option is easier to find. This can log you out of other services and remove more local settings than the troubleshooting requires.
5Log in and verify the resultOpen the usual Timeplan address, log in and check the function that was not working. #### In-depth - Verify the correct company or activity is selected before evaluating the result. - If the problem is resolved you do not need to clear more categories or other devices. - If the problem persists, note the Timeplan address, browser and version, time, what you tried to do and the exact error message. - Check if colleagues see the same error. An error affecting several users and browsers may be within Timeplan, the network or a shared service and should not be troubleshooted by continued local clearing. - Contact Timeplan support with the collected information. Do not send passwords, session data or personal data not needed for the case.
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Frequently Asked Questions
1Should I always remove cookies along with the cache?No. Start with reloading and clearing the cache. Cookies and site data may keep you logged in and contain local settings, so they should only be removed when troubleshooting requires it.
2Why was I logged out?The login session may be stored in a cookie. When the site’s cookies are removed, you normally need to log in again.
3Can clearing remove punches?Clearing does not remove punches already saved on Timeplan’s server. Pending offline punches in Timeclock Web may however reside locally in the browser. Therefore, verify their transfer before clearing site data.
4Why are my forecast settings missing after clearing?Forecast settings and results may be stored locally in the browser and do not automatically follow when switching browser or device. Clearing site data can therefore remove them.